C.M.I. Cyber Musical Instrument LLC was founded in february 2006 in Chernex / Montreux, Switzerland.

Founder Guy Stocker and his team willing to satisfy musically and commercially demanding Internet users, present you an innovative and original concept on the web.

In order to meet Internet users' expectations, C.M.I. Cyber Musical Instrument LLC guarantees a professional service tailored to your demand. (Manufacture, delivery, customers, control, secured payment).

In a typical browsing session, Internet users will pass through different stages and procedures that will demonstrate the reliability of our secured system and will give you all the guarantee regarding confirmation and distribution of products selected and purchased on www.cybermusicalinstrument.com ^tm.

What is the shopping basket?
The shopping basket is an automated purchasing system allowing you to select and buy articles of your choice in a convenient and efficient way without having to worry about products' number, products' names or specificities.

How can I select and chose an instrument to buy ?
A basket is displayed next to the price of each article. You only have to click on it to add and store the article in your shopping basket. You then have the possibility to proceed to another search for articles or to proceed to check-out directly.

How can I modify or cancel my selection of articles?
A "shopping basket" button is displayed on the menu bar. By clicking on it, you will access the shopping basket's page where you will be able to modify or cancel all or part of the selections. You can also proceed to similar modifications or cancellations when validating your order.

How can I validate my order?
A "validate order" button is displayed on the menu bar. By clicking on it, you activate the order and payment procedures. You will then be prompted to verify your order, proceed to possible changes, and give your personal information necessary for the delivery and payment of your order.

CONDITIONS OF PURCHASES :

What are the conditions of purchases on the website?
Any question relating to conditions of purchases on www.cybermusicalinstruments.com ^tm can be answered by reading our Conditions of Use.

PAYMENT :

What authorized payment method can I use ?
C.M.I. Cyber Musical Instrument LLC offers its clients different payment methods:
Credit card with PayPal, Clickamdpay, Moneybookers etc ^tm's secured electronic payment system
Money order or checks labeled in EUR, ¥, £ or Sfr.
Wire transfer IBAN : CH7300767000R51178847 SWIFT : BCVLCH2LXXX BCV Banque Cantonale Vaudoise, Place St-François 14 - 1001 Lausanne - Switzerland

How can I pay by checks?
Address your check to C.M.I Cyber Musical Instrument LLC (Checks and money order must be drawn in EUR, ¥, £ or Sfr in order to be accepted) and send it to the following address: C.M.I. Cyber Musical Instrument LLC, Rte de Fin du Craux 28, CH - 1822 Chernex - Switzerland.

SECURITY AND CONFIDENTIALITY :

Are my personal information secured on Cyber Musical INstrument LLC ^tm?
Yes, C.M.I. Cyber Musical Instrument LLC has committed itself not to disclose personal information when not necessary for processing orders. For more information please read our Security & Privacy Notice.

Are payments made by credit card secured?
C.M.I. Cyber Musical Instrument LLC works in collaboration with PayPal, Clickandbuy, Moneybookers etc ^tm and its secured electronic payment system. For more information on security and confidentiality, please read our Security & Privacy policy.

TAXES, SHIPPING COSTS :

Do I have to pay VAT when buying a product?
C.M.I. Cyber Musical Instrument LLC is in charge of your taxes and duties costs when purchasing an instrument on cybermusicalinstruments.com ^tm and this no matter where you live. VAT is included in the retail price of each instrument.

Do I have to pay taxes and duties ?
C.M.I. Cyber Musical Instrument LLC is in charge of any taxes and duties applicable in your country when purchasing and importing an instrument on www.cybermusicalinstrument.com ^tm.

Do I have to pay shipping costs ?
C.M.I. Cyber Musical Instrument LLC is in charge of all shipping costs and Fret for purchases made on www.cybermusicalinstruments.com ^tm.

REFUND :

Are defective articles refunded?
Defective products will usually be replaced by the manufacturer or the music instrument retailer or in certain cases refunded.

How will I be refunded?
In case of a refund, C.M.I. Cyber Musical Instrument LLC will use the same payment method used when making your purchase.

How long does it take to get my refund?
In case of a refund from C.M.I. Cyber Musical Instrument LLC, time can vary according to the complexity of your case:

In cases of credit card fraud, please consult PayPal or Epay ^tm's Terms & Conditions.
In a request for a refund, C.M.I. Cyber Musical Instrument LLC will treat each request on a case by case basis. However, C.M.I. Cyber Musical Instrument LLC will not proceed to any refund before proof of reception by the manufacturer or music instrument retailer of the defective product.

RECEPTION OF ORDERS :

What shall I do when the instrument I received has been damaged ?
First, verify what kind of damage you can see and what the possible cause could be. In case of defective products due to manufacturing faults, return the instrument directly to the manufacturer within 10 days upon receipt and include all additional costs incurred for the transport. The manufacturer will replace the instrument and refund you the additional charges.

In case of a damage due to mishandling during delivery on the carrier's part, control the state of the package and its content as soon as you receive it in order to justify such mishandling more easily. The carrier should be responsible for replacing your product.

What shall I do when the article I received is not the one I ordered?
Contact us immediately in order to clarify the situation. In such case, we will ask you to kindly return the article to the manufacturer or music instruments retailer and we will replace your article with the correct one in the shortest time and at no cost.

How shall I act when the colour of my article does not match the colour I ordered?
It is possible that the colour matches your order but that the colour seen on our website differs form the real colour. In such cases, C.M.I. Cyber Musical Instrument LLC cannot guarantee that colours displayed on www.cybermusicalinstruments.com ^tm matches the real products' colour and this for obvious technical reasons independent of our will (screen resolutions, variations from screen to screen, etc.).

However, shall a real error in the colour of an instrument occur, contact us immediately in order to clarify the problem. Should we have made such a mistake, we will kindly ask you to return the product to the manufacturer or music instrument retailer and will replace you the article with the correct one at no cost.